Support - Apsis

Need	Where
Integration help, key issues, stuck orders
API keys and referral claims
Order status
Protobuf definition
Source

Reporting a stuck order

Include the quote hash. It resolves everything else: the quote, the deposit, the order state, and any fulfillment or refund attempts. If you only have a transaction hash, Search accepts source and destination transaction hashes as well and returns the same detail. See Track an order. Useful to include:

The quote hash, or a transaction hash.
The order state you last observed.
What you expected to happen.

Before writing in

A few states look like failures and are not:

Observation	Likely explanation
`GetOrder` returns a quote with no order	The deposit has not been indexed yet. Normal for the first seconds.
Order sitting in `pending_refund`	The refund is waiting for gas to come down. It submits on its own.
Order in `awaiting_refund_window`	A transaction outcome is being resolved against the chain. It moves on its own.
`insufficient inventory` on a quote	Size-dependent and temporary. A smaller amount usually quotes immediately.

The states that genuinely need a human are refund_skipped, unsupported_deposit, refund_failed, and deposit_missing. See Order lifecycle.

​Reporting a stuck order

​Before writing in

Reporting a stuck order

Before writing in